Return and Refund
DELIVERY CHARGES
Hong Kong
HK$30 shipping charge on orders below HK$300.
Free shipping charge on orders on or above HK$300.
*All orders are shipped with SF Express.
China, Macau and Taiwan
HK$50 shipping charge on orders below HK$450.
Free shipping on orders on or over HK$450.
*All orders are shipped with SF Express or EMS SpeedPost.
Return Policy
Due to the nature of the product itself, we do not accept non-defective returns or exchanges on items that have been opened. Used or opened products may not be returned or exchanged unless they are defective.
All products should be returned unmarked and in their original, undamaged packaging box as this is considered part of the product. Products that are returned without or in a damaged or marked packaging box will not be accepted, and will be sent back to the customer.
Unless the return or exchange is caused by our error or defective products, customers are responsible for any shipping or handling costs.
Original shipping and handling fees are non-refundable unless in cases involving our error. Offers are subject to adjustment due to returns, cancellations, and exchanges.
We suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us.
Pre-authorization is required for all returns and exchanges.
If upon receiving your delivery you find that the box has been damaged or opened, or the content is missing, please attach a photograph of the packaging and email sweetown@gmail.com with subject "Damaged / opened / missing content when delivered". Once we receive the email, we will take up the issue as soon as possible.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on Sally's Toy. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
TAX AND DUTIES
All orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means that any applicable taxes and import duties are excluded from the final price you pay. Please note that customs policies can vary significantly between countries. We recommend you contact your local customs office for more information about potential charges you may incur upon delivery.